Refund and Cancellation Policy

Overview

A Visible Imprint sells digitally delivered educational materials and editing resources. Digital products can be copied or used immediately after access, so refund eligibility depends on delivery and access status, the reason for the request, the confirmed product description, and applicable law.

Cancellation before delivery

You may request cancellation before digital access instructions or downloadable files have been sent. If the payment has been completed and delivery has not begun, the order will be reviewed for cancellation and refund to the original payment method, less any amount that applicable law permits to be retained.

Requests after digital delivery

After course access or downloadable files have been delivered, change-of-mind refunds are not guaranteed. A request submitted within 14 calendar days of delivery may be reviewed when the materials have not been accessed, downloaded, copied, or materially used. Technical records and delivery confirmations may be considered. This conditional policy does not reduce any non-waivable right available under applicable law.

Problems eligible for review

• A duplicate charge for the same order.
• Delivery of a materially different product from the confirmed order.
• Corrupted or inaccessible files that cannot be replaced within a reasonable period.
• A verified compatibility requirement that was stated incorrectly in the confirmed product description.
• Another remedy required by applicable law.

Normally non-refundable situations

• Failure to review stated software, version, hardware, or plugin requirements.
• Loss of access caused by sharing, resale, prohibited distribution, or other license violations.
• Dissatisfaction based only on a result, income, employment, speed of learning, or creative outcome that was not guaranteed.
• Third-party software changes occurring after delivery.
• A request that cannot be matched to a verified purchase.

How to request review

Send the request to support@avisibleimprint.com with the purchaser name, order reference, product name, purchase date, reason, and relevant screenshots that do not expose passwords or payment card data. The request will be assessed against the confirmed order, delivery status, product license, and applicable law.

Approved refunds

Approved refunds are issued to the original payment method when reasonably possible. Banks and payment providers control final posting time. Access and license rights for refunded materials end when the refund is approved, and all downloaded copies must be deleted unless applicable law provides otherwise.

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